Unit Standard 10080

UNIT STANDARD - 10080
Formulate, design and implement customer service delivery systems and processes

DETAILS

Level	:	NQF Level 06
Credits	:	8

Purpose	:
This unit standard forms part of the qualification, National Diploma in Contact Centre Management at NQF Level 5. Learners working towards this unit standard will be learning towards the full qualification, or will be working within a Contact Centre environment, where the acquisition of competence against this standard will add value to learner's job. This unit standard is intended to enhance the provision of supervision within the Contact Centre industry. People credited with this unit standard are able to: Developing and implementing an action plan to achieve desired service levels Monitoring progress and effectiveness of action plans implemented Verify and justify solutions within different contexts;

PRICING

Learner's Guide	R	1,125.00
Learner's Workbook	R	787.50
Portfolio of Evidence	R	787.50
Training Presentation	R	562.50
Facilitator's Guide	R	900.00
Assessor's Guide	R	900.00
Moderator's Guide	R	900.00
Alignment Matix	R	225.00

UNIT STANDARD - 10080
ORDER FORM

Please complete the form below and we will send you a formal quote. If you accept the quote we will invoice you and your materials will be ready to be uploaded in 24 hours.

Name:

Cell Number:

Email address:

Please select the components you require:

Learner's Guide

Learner's Workbook

Portfolio of Evidence

Training Presentation

Facilitator's Guide

Assessor's Guide

Moderator's Guide

Alignment Matrix